Damage Claims | Spartanburg Water

Taste and Odor Issue

Update – January 5:

Our drinking water professionals are continuing to address the unpleasant taste and odor issue caused by historically high levels of MIB, a naturally occurring compound associated with algae, in our drinking water reservoirs.

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To file an insurance claim, please complete the Damage Claim Form below. Please upload copies of any documentation that supports your claim for review.

Claims may also be submitted in person through the Customer Experience department located at 200 Commerce Street Spartanburg, SC 29306, or submitted by calling Claims at (864) 598-7228. Please note claims submitted in person do not correlate to faster processing times.

Any matters relating to sewer back-up or water damage should be immediately reported to Customer Experience at (864) 582-6375.

Once the claim is submitted, please allow up to two business days for a member of the Claims department to reach out.

For more information, please contact Spartanburg Water Claims at (864) 598-7228.

First Name First Name is required

Last Name Last Name is required

Phone Number Phone Number is required

Email Please enter a valid email address

Damage Location Damage Location is required

Date of Damage Date of Damage is required

Damage Description Damage Description is required

Time of Damage Time of Damage is required

Estimated Damage Amount Estimated Damage Amount is required

Witness Name, Email and Phone Number Witness Name, Email and Phone Number is required

Vehicle Make, Model and Year (for vehicle damage only)

Emergency Services Contacted Emergency Services Contacted is required

Upload supporting documents here Upload supporting documents here is required

Taste and Odor Issue

Damage Claim Form

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