Start / Stop Service

To establish an account for a residence or business that is already connected to our system, please call Customer Experience at (864) 582-6375. Our team is available to assist you from 8 a.m.-5 p.m. Monday through Friday.

Please be prepared to provide the following information:

• Name, date of birth and Social Security Number
• Tax ID number, if applicable
• Address of the property to receive service
• Mailing address
• Email address (optional)
• Daytime, evening, and mobile phone numbers
• Date service is expected to begin

A utility deposit and new account fee may also be required to establish service.

Please contact our New Connections professionals at (864) 583-7361 to establish service for residential or commercial construction that you plan to connect to our water or sewer system.

Our team can provide information regarding water and sewer availability, technical requirements and applicable fees.

Water and Sewer Connection Fees

Please Note:

• The cost for these services is based on the size of the meter and the location of the main line.
• All applicable fees for tap, capacity, and inspection are due at the time of application.
• Installation time varies based on the volume of requests pending. 

An irrigation meter is a separate tap and meter connection that is installed to supply water for outdoor purposes, including lawn irrigation, swimming pools, gardening or greenhouses, and they may provide a cost benefit for customers connected to the public sewer system who use water for outdoor purposes.

What to Consider

Because the water measured by the irrigation meter does not flow into the sewer system for treatment as wastewater, there are no sewer charges, requiring the customer to pay for only the water and the base charge for services. Irrigation meters may be subject to additional regulatory requirements for backflow prevention and annual testing. The costs for testing vary and are the sole responsibility of the customer.

Responsibilities and Maintenance

The customer is responsible for installing and maintaining the line that connects the irrigation system or other plumbing system to the meter, but Spartanburg Water maintains responsibility for the installation and maintenance of the tap, meter and line from the water main to the meter site.

For questions and additional information, please call Customer Experience at (864) 582-6375.